Recently on my Outfitter one tension rods broke off at the middle connection. I contacted Springbar Customer Service about my problem and to see if I could order one out. Customer Service almost immediately answered my e-mail and told me that they are going to send me 4 new Outfitter tension rods. They sent me 4 in case there was a bag batch of rods with my Outfitter. Well, this is superior customer service, and the reason I am for life a Springbar customer. Out of this transaction, I purchased a Springbar Highline 6 along with several other orders from them.