Classic Jack 100 arrived in heavy duty box, and all was good. However, two additional boxes containing accessories were completely crushed, and torn open. One of the boxes was repurposed from another product. It contained no cushion to fill void spaces and prevent shifting in transit, and it was taped with only a single piece of clear shipping tape. Luckily, nothing in these boxes was damaged or missing. But after spending nearly $1200 on tent equipment, I expected the items to be shipped with greater care. There was some damage to the epoxy-coated poles where the plastic sleeves slipped off the poles, and a few of the poles were scratched in transit. I asked Customer Service if they would replace one of the scratched poles, as I was concerned about rust, and they kindly sent me a new one. I'll just put a coat of wax on the other poles to prevent rust.
I have not been able to set-up the tent, but it looks good as far as I can tell by laying it out. A couple of suggestions for Springbar: If I had to venture a guess, I would say that the pole set is probably the weakest link in the Classic Jack import series. So, first, as a number of reviews mention the epoxy-coated poles rusting, it appears that only the outside of the poles are epoxy coated. This will allow the inside of the poles, as well as any scratches in the epoxy coating on the outside, to rust and stain the canvas. Furthermore, with the steel sleeve having to slide over the ridge poles, it's only a matter of time before these get scratched and begin to rust. Would it be beneficial to have plastic pipe inserts at the two ends of the steel sleeve to avoid scratching the ridge poles, and also help prevent water from entering the steel sleeve? Secondly, when I practiced assembling the ridge poles and tension rods, after I raised one of the upright poles, I noticed that one of the tension rods partially slipped out of the T-bar, and it was not fully seated. I can easily see this damaging the aluminum T-bar. As a suggestion, how about adding simple thumb screws in the T-bar to secure each of the tension rods to prevent them from slipping out? I think these two simple and inexpensive fixes will make for a better Springbar product, and even greater customer satisfaction! Thank you!