Great customer service. I bought the coffee peculator and the glass piece on the top was broken and in pieces when I open the box. When I called Springbar and told them that I needed a new glass piece they simply mailed me a hole new coffee peculator. I’ll just use the Broken one to boil water or make soup in. I didn’t expect them to send me another coffee peculator. Also, when I got my 140 tent with the stove the two pieces were sent in two different deliveries. Somehow the stove was lost in transition ( no fault of Springbar ) and once I told them what happened they immediately sent me another stove! This company knows what they are doing and there customer service is impeccable!